Part 1: Written Communication

Unit A: Communicating with E-Mail and Memos

Unit B: Uncovering the Secrets of Clear Writing

Unit C: Developing Reports and Proposals

Unit D: Writing for Employment

Unit E: Writing Professional Letters



Part 2: Verbal Communication

Unit A: Understanding the Basics of Verbal Communication

Unit B: Working with Customers

Unit C: Developing Professional Telephone Skills

Unit D: Improving Informal Communication

Unit E: Making Formal Presentations



Part 3: Problem Solving and Decision Making

Unit A: Identifying and Defining Problems

Unit B: Solving the Problem

Unit C: Thinking Critically

Unit D: Group Decision Making and Problem Solving

Unit E: Decision Support Tools



Part 4: Teamwork and Team Building

Unit A: Working in Groups and Teams

Unit B: Exploring Team Roles and Processes

Unit C: Building and Developing Teams

Unit D: Leading a Team

Unit E: Managing Meetings



Part 5: Professionalism

Unit A: Presenting Yourself Professionally

Unit B: Developing a Professional Work Ethic

Unit C: Developing Your Interpersonal Skills

Unit D: Winning at Office Politics

Unit E: Planning and Managing Your Career



Glossary

Index