00374nam a2200121Ia 4500008004100000020002200041041000800063082002200071100001900093245009100112260004000203300000900243230411s9999    xx            000 0 und d  a978-93-80108-76-6  aeng  aEN/420/SER/B06515  aServellen Gwen  aCommunication Skills for the Health Care Professional : Concepts practice and evidence  bJones and BartlettaNew Delhic2011  a486p