00317nam a2200133Ia 4500008004100000041000800041082001700049100001600066245003900082260002200121300000800143365001600151700001600167230718s9999    xx            000 0 und d  aeng  a658.814bPRA  aPrasad R.S.  aUnderstanding Crm Present & Future  c2005bICFAI Books  a249  cRs.b350.00  aPrasad R.S.