00329nam a2200121Ia 4500008004100000041000800041082001500049100001700064245006600081260002700147365001600174700001700190230718s9999    xx            000 0 und d  aeng  a153.6bPAT  aPatterson K.  aCrucial ConversationsbTools For Talking When Stakes Are High  bTata Mc-graw Hill Pub.  cRs.b275.00  aPatterson K.