TY  - BOOK
AU  - Patterson K. 
AU  - Patterson K. , Grenny J., McMillan R. & Switzler A.
TI  - Crucial Confrontations: Tools For Resolving Broken Promises, Violated Expectations, And Bad Behaviour
SN  - 9780070600058
U1  - 366 
PY  - 2011///
PB  - Tata McGraw-Hill
ER  -