00389nam a2200145Ia 4500008004100000020001800041041000800059082001800067100001500085245007600100260002800176300000800204365001600212700001500228230718s9999    xx            000 0 und d  a9780670920976  aeng  a658.8'12bSHA  aShapiro A.  aUsers Not CustomersbWho Really Determines The Success Of Your Business  c2011bPortfolio/Penguin  a243  cRs.b499.00  aShapiro A.