00385nam a2200157Ia 4500008004100000020001800041041000800059082001700067100001300084245005800097250001200155260002300167300000800190365001600198700001300214230718s9999    xx            000 0 und d  a9788120346956  aeng  a658.842bRAI  aRai A.K.  aCustomer Relationship Management bConcepts And Cases  a2nd ed.  c2013bPHI Learning  a501  cRs.b395.00  aRai A.K.