00546nam a2200181Ia 4500 230718s9999 xx 000 0 und d 9781326560413 eng 658.8'12 BAR Barlow J. 194851 A Complaint Is A Gift Recovering Customer Loyalty When Things Go Wrong 2nd ed. 2008 Berrett -Koehler Publishers 287 Rs. 399.00 Barlow J. & Moller C. 194852 O:0350405-Sep-2013B:360719-Jul-2013 GENRL 87.78 333363 333363 0 0 0 0 CCEP CCEP 2013-09-05 Technical Book Services GENRL 311.22 3607 0 658.8'12 CCEP-BK-44570 2023-07-18 00:00:00 87.78 399.00 2013-07-19 BK 044570