TY  - BOOK
AU  - Barlow J.
AU  - Barlow J. & Moller C.
TI  - A Complaint Is A Gift: Recovering Customer Loyalty When Things Go Wrong
SN  - 9781326560413
U1  - 658.8'12 
PY  - 2008///
PB  - Berrett -Koehler Publishers
ER  -