00731nam a2200193Ia 4500008004100000020001800041041000800059082001800067100002200085245007600107250001200183260003800195300000800233365001600241700003400257906005400291999001900345952017300364230718s9999    xx            000 0 und d  a9781326560413  aeng  a658.8'12bBAR  aBarlow J.9194851  aA Complaint Is A GiftbRecovering Customer Loyalty When Things Go Wrong  a2nd ed.  c2008bBerrett -Koehler Publishers  a287  cRs.b399.00  aBarlow J. & Moller C.9194852  dO:0350405-Sep-2013B:360719-Jul-2013cGENRLb87.78  c333363d333363  00104070aCCEPbCCEPd2013-09-05eTechnical Book ServicesfGENRLg311.22i3607l0o658.8'12pCCEP-BK-44570r2023-07-18 00:00:00t87.78v399.00w2013-07-19yBKz044570