01602nam a2200181Ia 450000500170000000800410001702000180005804100080007608200180008410000190010224500290012125000120015026000180016230000080018036500160018852011970020470000190140120240812143952.0230718s9999    xx            000 0 und d  a9789353501051  aeng  a658.4'78bBUT  aButterfield J.  aSoft Skills For Everyone  a2nd ed.  c2019bCengage  a627  cRs.b575.00  aPart 1: Written Communication

Unit A: Communicating with E-Mail and Memos

Unit B: Uncovering the Secrets of Clear Writing

Unit C: Developing Reports and Proposals

Unit D: Writing for Employment

Unit E: Writing Professional Letters

 

Part 2: Verbal Communication

Unit A: Understanding the Basics of Verbal Communication

Unit B: Working with Customers

Unit C: Developing Professional Telephone Skills

Unit D: Improving Informal Communication

Unit E: Making Formal Presentations

 

Part 3: Problem Solving and Decision Making

Unit A: Identifying and Defining Problems

Unit B: Solving the Problem

Unit C: Thinking Critically

Unit D: Group Decision Making and Problem Solving

Unit E: Decision Support Tools

 

Part 4: Teamwork and Team Building

Unit A: Working in Groups and Teams

Unit B: Exploring Team Roles and Processes

Unit C: Building and Developing Teams

Unit D: Leading a Team

Unit E: Managing Meetings

 

Part 5: Professionalism

Unit A: Presenting Yourself Professionally

Unit B: Developing a Professional Work Ethic

Unit C: Developing Your Interpersonal Skills

Unit D: Winning at Office Politics

Unit E: Planning and Managing Your Career

 

Glossary

Index  aButterfield J.