01717nam a22001697a 450000500170000000800410001702000180005804100080007608200150008410000170009924501340011626000350025030000080028536500180029352012110031165000250152220250227144613.0250225b        |||||||| |||| 00| 0 eng d  a9789353337711  aEng  a372.6bTUH  aTuhovsky Ian  aThe Science of Effective Communicationc: Improve Your Social Skills & Small Talk, Develop Charisma & Learn How to Talk to Anyone  aDelhibRupa Publicationsc2019  a194  b295.00cRs.00  a•	Introduction
•	Part I
•	Laying the groundwork
1.	Listening the most fundamental of all conversation skills
2.	Turning up how to make your voice more attractive
3.	Why you should take a digital detox
the power of face-to-face interaction
4.	How to stop fearing judgement
5.	Using empathy in conversation
6.	How to let go why you don't need to share all your ideas
7.	Conversations that revive relationships
8.	Do you feel "different?" How to overcome outsider syndrome
9.	Avoiding excessive negativity in your social interactions
10.	The Ethical conversationalist
Getting your views across & needs met without harming others
•	Part II
•	Conversation skills
11.	How to use the FORD method to keep any conversations alive
12.	The art of compliments
13.	How to ask excellent questions
14.	How to handle heated discussions
15.	How to persuade someone of your opinion
16.	How to make a complaint with grace
17.	How to have a great conversation on the phone
18.	Tips for conversations with non-native speakers
19.	How to put your views across to someone in authority
20.	Conversations between hearing- & hearing-impaired individuals
21.	How to excel in interviews & get that job
22.	Conclusion







  aCommunication Skills