00368nam a2200121Ia 4500008004100000041000800041082000800049100001400057245010700071260004500178300000900223520001400232221007s9999    xx            000 0 und d  aeng  bKUM  aGaikwad A  aA Study of Retension Strategies in BPO's of Pune, with Special Reference to International Call Centres  c2009bTilak Maharashtra UniversityaPune  a254p  aBapat S G