00451nam a2200145Ia 4500008004100000041000800041082001800049100001600067245013200083260003200215300000900247500000800256520001600264650002500280221007s9999    xx            000 0 und d  aeng  a658.8342bKUM  aKumthekar M 3aAn analytical study of customer relationship management (CRM) practices in selected manufacturing industries in and around pune  c2012bPune UniversityaPune  a361p  aCRM  aDr. Joshi P  aMarketing Management