TY  - BOOK
AU  - Leech C
AU  - Leech C
TI  - Creating a Customer Focus
SN  - 0-7506-6426-6
U1  - 658.8342 
PY  - 2005///
CY  - Amsterdam
PB  - Elsevier Pub
KW  - Management
N1  - CRM;Series Book
ER  -