TY  - BOOK
AU  - Long-wood N
AU  - Long-wood N & Salter B
TI  - CRM in a Week
SN  - 0-340-85766-8
U1  - 658.8342 
PY  - 2002///
CY  - London
PB  - Hodder & Stoutant
KW  - Marketing Management
N1  - Customer relationship
ER  -