TY  - BOOK
AU  - Beckford J W
AU  - Beckford J W
TI  - Quality : An Introduction
SN  - 978-0-415-99635-8
U1  - 658.562 
PY  - 2011///
CY  - New York
PB  - Routledge
KW  - Total Quality Management
N1  - Total Quality Management
ER  -