00406nam a2200169Ia 450000500170000000800410001704100080005808200190006610000140008524500240009925000110012326000270013430000090016150000240017065000150019470000270020920230306161908.0230125s9999    xx            000 0 und d  aeng  a658.8bDES BHA  aDesai S S  aServices management  a2nd ed  c1997bNirali Prakashan  a266p  aServices Management  aManagement  aDesai S S & Bhalerao N