00341nam a2200145Ia 4500008004100000041000800041082001900049100001400068245002400082250001100106260002700117300000900144650001500153700002700168230125s9999    xx            000 0 und d  aeng  a658.8bDES BHA  aDesai S S  aServices management  a2nd ed  c1997bNirali Prakashan  a266p  aManagement  aDesai S S & Bhalerao N