TY  - BOOK
AU  - Blanchard K
AU  - Blanchard K & Mcbride M
TI  - The One Minute Apology
SN  - 978-0-0071-6006-8
U1  - 158.1 
PY  - 2004///
CY  - London
PB  - Harper Collins Publishers
KW  - Personality Development
N1  - Personality Development
ER  -