TY  - BOOK
AU  - Carrucci R A
AU  - Carrucci R A & Tatenbaum T J
TI  - The Value-Creating Consultant : How To Built
SN  - 0-8144-0502-9
U1  - 658.8342 
PY  - 1999///
CY  - New York
PB  - Amacom
KW  - Marketing Management
N1  - CRM;Customer relationship
ER  -