TY  - BOOK
AU  - West J E
AU  - West J E & Cianfrani C A
TI  - Unlocking the Power of your QMS : Keys to Business Performance Improvement
SN  - 81-297-1183-4
U1  - 658.3125 
PY  - 2005///
CY  - New Delhi
PB  - Pearson Education
KW  - Human Resource Development
N1  - Performance
ER  -