TY  - BOOK
AU  - Boden A
AU  - Boden A & Anand Asodekar, Donor
TI  - The Handling Complaints pocketbook: A Pocketful of Tips, Tools and Techniques to Develop a Complaints Strategy & Turn Complainers into Loyal Customers
SN  - 9788173141096
U1  - 658 
PY  - 2003///
CY  - U K
PB  - Management Pocketbooks
KW  - General Management;Series Book;Pocket Book Series Book
N1  - General Management;Series Book;Pocket Book Series Book

ER  -