TY - BOOK AU - Joshi A AU - Joshi A TI - Winning a Billion Consumers: A Disruptive Approach for Success in India SN - 978-93-515-0557-0 U1 - 658.8342 PY - 2016/// CY - New Delhi PB - Sage publication KW - Customer Relationship Management N1 - Customer Relationship Management ER -