000 00355nam a2200145Ia 4500
008 230718s9999 xx 000 0 und d
041 _aeng
082 _a658.812
_bCHA
100 _aCharan R.
245 _aWhat The Customer Wants You To Know
260 _bPengain
365 _cRs.
_b295.00
700 _aCharan R.
906 _dB:361429-Feb-2008
_cMGMT
999 _c318469
_d318469