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| 008 | 230718s9999 xx 000 0 und d | ||
| 041 | _aeng | ||
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_a658.8'12 _bHAR |
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| 100 | _aHarvard Business School Press | ||
| 245 | _aConnecting With Your Customers | ||
| 260 |
_c2006 _bHarvard Business School Pub. |
||
| 300 | _a175 | ||
| 365 |
_cRs. _b395.00 |
||
| 700 | _aHarvard Business School Press | ||
| 906 |
_dO:0038205-Nov-2009B:171226-Sep-2009 _cMGMT _b79 |
||
| 999 |
_c323062 _d323062 |
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