| 000 | 00501nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 230718s9999 xx 000 0 und d | ||
| 020 | _a9780670920976 | ||
| 041 | _aeng | ||
| 082 |
_a658.8'12 _bSHA |
||
| 100 |
_aShapiro A. _9193696 |
||
| 245 |
_aUsers Not Customers _bWho Really Determines The Success Of Your Business |
||
| 260 |
_c2011 _bPortfolio/Penguin |
||
| 300 | _a243 | ||
| 365 |
_cRs. _b499.00 |
||
| 700 |
_aShapiro A. _9193696 |
||
| 906 |
_dO:0296007-Aug-2012B:74716-Jul-2012 _cMGMT _b109.78 |
||
| 999 |
_c331109 _d331109 |
||